Refund & Return Policy

Last Updated: November 13, 2026

At JS Knit Fashion, customer satisfaction is our priority. We want you to be happy with your purchase. If you are not completely satisfied, we're here to help.

1. Return Policy

• Customers can request a return within 7 days -10 Days of receiving their order.
• Products must be unused, undamaged, and in their original packaging.
• Proof of purchase or order confirmation is required.

2. Refund Eligibility

Refunds may be issued in the following situations:

• You received a damaged or defective product.
• You received the wrong item.
• Your order was not delivered.
• Your return request meets our return conditions.

3. Non-Refundable Items

The following items are not eligible for refunds:

• Used or damaged products caused by the customer.
• Items purchased on final sale or clearance.
• Products without original packaging, where applicable.

4. Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed within 5–10 business days using the original payment method or another agreed payment method.

5. Exchange Policy

If you receive a defective, damaged, or incorrect item, you may request an exchange within 7 days of delivery.

6. Shipping Costs

• Return shipping costs may be the customer's responsibility.
• If the product is damaged, defective, or incorrect due to our mistake, we will cover the return shipping costs.

7. Order Cancellation

Orders can be cancelled before they are shipped. Once an order has been dispatched, cancellation may not be possible.

8. Contact Us

For refund, return, or exchange requests, please contact our customer support team.

Email: jsknitfashion2023@gmail.com
Phone/WhatsApp: +8801925309240
Business Name: Js knit Fashion

We reserve the right to update this policy at any time without prior notice.

Thank you for shopping with us!