Shipping & Delivery Policy

Last Updated: 14 November 2026

1. Introduction

Welcome to JS Knit Fashion.

We are a Bangladesh-based clothing exporter providing clothing and apparel products to customers internationally, including the United Arab Emirates (UAE), the United Kingdom (UK), the USA, The ASIA, and other supported destinations.

This Shipping & Delivery Policy explains how we process, ship and deliver customer orders.

2. Shipping Locations

We offer international shipping to selected countries, including:

• United Arab Emirates (UAE)
• United Kingdom (UK)
• Other international destinations where shipping services are available.

Shipping availability may depend on courier coverage and applicable import regulations.

3. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing time may vary depending on:

• Product availability.
• Order quantity.
• Product preparation requirements.
• Public holidays and business closures.

Customers will receive an order confirmation after successful order placement.

4. Estimated Delivery Time

Estimated delivery times are as follows:

DestinationEstimated DeliveryUAE5–10 business daysUK7–14 business daysOther countriesDepends on destination

These are estimated delivery times and are not guaranteed.

Actual delivery times may vary due to courier operations, customs clearance, weather conditions and other unexpected circumstances.

5. Shipping Charges

Shipping charges are calculated based on:

• Delivery destination.
• Package weight and dimensions.
• Selected shipping method.
• Courier service availability.

The applicable shipping charges will be displayed at checkout or communicated to the customer before order confirmation.

6. Order Tracking

Where tracking is available, customers will receive a tracking number or shipment details after their order has been dispatched.

Customers can use the provided tracking information to check the delivery status through the relevant courier company's website.

For assistance with tracking, please contact our customer support team.

7. Customs Duties and Import Taxes

International shipments may be subject to customs duties, VAT, import taxes or other charges imposed by the destination country.

Unless otherwise stated at checkout, customers are responsible for paying these additional charges.

We are not responsible for delays caused by customs inspections or import clearance procedures.

8. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please ensure that the following details are correct:

• Full name.
• Complete delivery address.
• City and postal code.
• Country.
• Valid phone number.
• Email address.

We are not responsible for delivery failures caused by incorrect or incomplete information supplied by customers.

9. Delayed or Lost Shipments

Although we work with shipping and courier partners to ensure reliable delivery, unexpected delays may occur.

If your order has not arrived within the estimated delivery period, please contact us.

We will coordinate with the relevant courier provider to investigate the shipment and provide assistance.

Claims for lost shipments will be reviewed based on courier investigation results and applicable policies.

10. Damaged or Missing Items

If you receive a damaged package, incorrect product or incomplete order, please contact us within 48 hours of delivery.

Please provide:

• Your order number.
• Clear photographs of the package.
• Photographs of the received products.
• A description of the issue.

We will review your complaint and provide an appropriate resolution in accordance with our Refund & Return Policy and applicable consumer protection laws.

11. Delivery Attempts

Courier companies may attempt delivery according to their own delivery procedures.

If delivery fails because the recipient is unavailable or provides incorrect information, additional delivery charges or return shipping costs may apply.

Any applicable charges will be communicated where possible.

12. Contact Information

For shipping, delivery or tracking inquiries, please contact us:

Business Name: JS Knit Fashion
Website: http://jsknitfashion.store/
Business Address: Master Complex, Roshon Road, Chadna Bashon, Gazipur, Bangladesh
Email:support@jsknitfashion.store
Phone: 01608338817
Country: Bangladesh

Thank you for shopping with [Your Business Name].

We appreciate your trust and are committed to delivering your orders with care and reliability.